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Water Main Break Disrupts Back Bay Residents, Commuters

Crews are working to restore water to dozens of residents and businesses in downtown Boston and repair road damage, following a 12-inch water main break early Thursday morning.

Crews are in the process of repairing the water main break. Water has been restored for most of the area. Three buildings remain without water.

Thomas Bagley of the Boston Water and Sewer Commission says the break shut off traffic to Clarendon Street between Boylston and Newbury Streets.

"There was water on the streets, which is no longer there," he says. "We have a 4-by-4 sinkhole that developed because of the break."

Receptionist Marcella Prada at L'Elegance Salon, at the corner of Clarendon and Newbury Streets, says she had to cancel dozens of early morning appointments, but luckily didn't have any flooding.

"The phones were ringing off the hook, trying to call everyone. But it was a lot of chaos, inside the salon and outside. In front it was just a total mess," Prada says.

The Boston Water and Sewer Commission says it is looking into a cause for the break.

This program aired on December 2, 2010. The audio for this program is not available.

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