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Menino Wants Revamped Veterans' Dept. Following Report

Boston Mayor Thomas Menino says he's working to modernize the city's veterans' services department after a report revealed several problems at the agency.

The report by Ernst & Young says handwritten records, a lack of standard procedures and a failure to verify claims have left the agency open to fraud and abuse.

Menino says proper oversight procedures must be put in place.

"It's about leadership, it's about change, it's about modernizing the department," the mayor said.

Menino says veterans must be offered an array of services.

"They're leaving their homes, giving up their family lives and their jobs to make sure we have peace in our world, and we have to make sure they come back and there's services for them," he said.

The veterans' services commissioner, Eugene Vaillancourt, is planning to leave his post at the end of May.

This program aired on March 28, 2011. The audio for this program is not available.

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