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On Utah's 'Silicon Slopes,' Tech Jobs Get A Lift

Josh James co-founded the Web analytics site Omniture in 1996, then sold it to Adobe for $1.8 billion in 2009. Domo is James' latest startup. (Derek Smith)

Last year, Utah created jobs at a faster pace than any other state in the country — with the single exception of North Dakota. While the boom in North Dakota is being driven by oil and gas, the hot job market in Utah is being powered by technology companies.

Computer-system-design jobs in Utah shot up nearly 12 percent in 2011. Scientific and technical jobs jumped 9.7 percent. With job opportunities expanding, the state is having little trouble attracting new residents.

For Jill Layfield, the decision to move here from Silicon Valley was not a tough call.

"Not difficult at all," she said, laughing. "I'm a big fan of climbing, mountain biking, skiing and trail running — the idea of being able to come work for a tech company and live in a ski resort was a very easy decision."

Indeed, Utah's boosters are calling the state's booming tech scene the Silicon Slopes.

Jeremy Andrus moved to Utah from San Francisco.

"We've got a powder rule — 6 inches of fresh powder in the morning, we expect you to go carve some turns," he said.

While these two might sound like ski bums, don't be fooled: They are both chief executive officers.

Layfield runs Backcountry.com, an online retailer in Park City, Utah, that did nearly $300 million in sales last year, according to industry analysts. And she's hiring this year.

"We are hiring people in marketing and merchandising — we are always looking for great gear heads," she said.

Layfield needs programmers, product managers and engineers. And it's not just techies who need apply.

"It doesn't matter. If somebody great comes through the door we'll find a position for them," she said. "If you are smart and you are passionate about the consumer Internet and building great products. If you want to have fun at work and be around great people, we want to hear from you."

Since 2007, Backcountry.com has more than tripled its Utah workforce. It now has roughly 1,000 employees. All through the recession Backcountry was hiring.

Jeremy Andrus might be able to pass as a ski bum, but he's a Harvard Business School graduate. He runs a Park City company called Skullcandy, which makes designer headphones for snowboarders, skaters and surfers.

Skullcandy recently went public and is now worth about $400 million. Andrus is hiring too.

Park City is a defining part of the company's culture.

"We buy a season's pass to the Canyons [a local ski resort] for all of our employees," Andrus said. "People value that [when] you come in in the wintertime you are going to see wet snowboards hanging from the wall. You come in during the summer and you are going to see dirty mountain bikes in there."

Andrus says offering this kind of affordable outdoor work life makes hiring talented young employees easy. And thousands of Utah tech companies are taking advantage.

"There are 6,600 companies — tech companies — right here within an hour of where we are at," said Josh James, the chief executive of a Utah startup called Domo and a serial entrepreneur.

But Utah's tech economy is taking off for more reasons than just the great outdoors. The state is managing to create a miniature version of Silicon Valley. Hundreds of communities around the world have attempted this trick; few have truly succeeded.

The Silicon Valley formula is no secret. Take a great research university, work with scientists and engineers there to commercialize their best ideas, add money in the form of venture capitalists, throw in some entrepreneurs and stir.

Recruiting Researchers

Utah was starting with a big disadvantage. It doesn't have research institutions that truly rival Stanford and Berkeley or Harvard and MIT. But officials at the University of Utah and the state government recognized that weakness and took steps to address it head-on.

In 2006 the state launched the Utah Science and Technology Research Initiative, or USTAR. The program invested more than $100 million in the state's universities. The goal was to recruit top researchers in key economic areas from around the world. By all accounts the program is working — the researchers Utah recruited to the state are creating real economic value.

"Absolutely," University of Utah President David Pershing said. "We have certainly had faculty that have come in the USTAR program and have now started up small companies." The program created even more jobs than Utah officials expected. Some of the academics the state recruited brought existing companies with them.

At the same time, the University of Utah took steps to help make it easier to turn cutting-edge research into a business. It reformed its technology licensing system. It created a new vice president in charge of technology transfer and helped introduce business students to the engineers and scientists doing the research.

Pershing said that just a few years ago, the school was spinning off new companies at a rate of about three a year, which was typical for a school of its size. "But that was not enough to have a real economic impact," he said.

Now the U, as it's known, is spinning off roughly 25 new companies a year.

"That's exciting," Pershing said. "Now, they are not all going to grow to be great big companies — and we know that. But some are growing very nicely."

Venture Capitalists Take Note

Utah has had big tech companies for 30 years — WordPerfect was founded here. So was Novell. But James says a decade ago, landing funding for a startup in this state was tough. To get funding for a business in the state, entrepreneurs often had to fly to California and make their pitches.

"I remember early in my career I'm talking to a guy — a venture capitalist — and he was really interested in my business," James recalled. "I'm at Silicon Valley at a cocktail reception. Then all of a sudden he says, 'Wait, wait, wait — where are you at?' and I said Utah and he turns around and walks away — doesn't say no thanks — doesn't say not interested."

It ticked him off. In fact, James still remembers that investor's name.

"I'm like OK — we are going to show you. And we are going to show everyone else," James said.

He did.

The business James was pitching was called Omniture. Eventually he took it public, then sold it to Adobe for $1.8 billion. Venture capitalists — or VCs — have taken notice of successes like that.

"There were 110 VC investments last year in the state," James said. "Every VC that comes and visits me always asks are there two or three other companies that we can visit while we are there. So there is definitely capital flowing."

Last year, venture capital investment in Utah shot up 54 percent. And James, along with other successful Utah entrepreneurs, is reinvesting profits in the state's technology scene.

"I've invested in probably 30 deals here in Utah, where I have put in 50 grand to half a million dollars," he said.

Utah's Secret Economic Weapon

It's not just startups that are expanding here. EBay has had a presence in Utah since the 1990s. It runs a big call center.

"We have moved about 350 jobs from the Philippines back over here to Salt Lake city," says Scott Murray, eBay's vice president in charge of the company's Utah operations.

Why?

"The key for us is that 20 percent of our transactions are cross-border trade," Murray said. And Utah happens to have the highest percentage of foreign-language speakers in the country. It's the state's secret economic weapon.

Every year, thousands of Mormon missionaries come back to Utah after spending two years abroad, learning a foreign language, foreign customs and intricacies of a foreign culture.

Andrus, Skullcandy's CEO, learned Italian on a mission; James learned Japanese.

So at eBay, if a buyer from Brazil has a problem with a seller from Slovakia — there's a good chance the folks here can handle it.

"In my department we had a Russian speaker, a Brazilian who spoke Portuguese. We had Filipinos who spoke Tagalog. I think we had one other person who spoke Chinese as well," said Michael Bobo, an eBay employee in the Utah call center who mastered French on a mission.

But it's not only eBay that's interested in foreign-language fluency. The National Security Agency recently decided to build a $1.2 billion data center here.

The NSA is circumspect about what brought the agency to the state, but economic development officials here are convinced foreign-language skills were a big draw.

"That's very definitely linked to the linguistic talent that's here," said Jeff Edwards, president of the Economic Development Corporation of Utah.

Copyright 2014 NPR. To see more, visit http://www.npr.org/.

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Transcript

MELISSA BLOCK, HOST:

This is ALL THINGS CONSIDERED from NPR News. I'm Melissa Block.

AUDIE CORNISH, HOST:

And I'm Audie Cornish. And it's time for All Tech Considered.

Today, the silicon slopes of Utah. Last year, Utah created new jobs at a faster rate than any other state in the country, with the exception of North Dakota - the boom in North Dakota is being driven by oil and gas. But the hot job market in Utah is powered in large part by technology companies. This week, we're looking at vibrant parts of the economy - places and industries where things are looking up.

Today, NPR's Steve Henn takes us to Utah.

STEVE HENN, BYLINE: For Jill Layfield, the decision to move to Park City, Utah from Silicon Valley was not a tough call.

(SOUNDBITE OF LAUGHTER)

JILL LAYFIELD: It's not difficult at all. I'm a big fan of climbing and mountain-biking, skiing, trail running, so the idea of being able to come work for a tech company and live in a ski resort was actually a very easy decision.

JEREMY ANDRUS: We got a powder rule: six inches of fresh powder. We expect you to take the first hour or two in the morning to go carve some turns.

HENN: Jeremy Andrus moved out here from San Francisco. While these two might sound like ski bums, don't be fooled: They are both CEOs. Jill runs Backcountry.com, an online retailer that did close to $300 million in sales last year. And she's hiring.

LAYFIELD: Marketing and merchandising, we're always looking for great gear heads.

HENN: She needs programmers, product managers and engineers. And it's not just techies.

LAYFIELD: Always - it doesn't matter. If somebody great comes through the door we'll find a position for them.

(SOUNDBITE OF MUSIC)

HENN: Jeremy is a Harvard Business School graduate. He runs a company called Skullcandy. It makes designer headphones for snowboarders, skaters and surfers. Skullcandy recently went public and is now worth close to $400 million. And Jeremy is hiring, too.

But it's not just startups that are expanding here. EBay has had a presence in Utah since the '90s. It runs a big call center.

SCOTT MURRAY: So we have moved almost about 350 jobs from the Philippines back over here to Salt Lake City.

HENN: Scott Murray is eBay's vice president in charge here. And yes, you heard him correctly: eBay took jobs from the Philippines - call center jobs - and moved them back into the United States. Why?

MURRAY: The key for us is, so 20 percent of our transactions are cross-border trade.

HENN: And it turns out that Utah has the highest percentage of foreign language speakers in the country. It's kind of the state's secret economic weapon.

UNIDENTIFIED MAN #1: (Foreign language spoken)

UNIDENTIFIED MAN #2: (Foreign language spoken)

UNIDENTIFIED MAN #3: (Foreign language spoken)

UNIDENTIFIED MAN #4: (Foreign language spoken)

HENN: And there's a simple reason so many people here speak another language.

UNIDENTIFIED MAN #2: I served a mission for the Mormon Church in Japan in 1991 to '93.

UNIDENTIFIED MAN #3: And I ended up serving a mission, as well, for the LDS Church.

UNIDENTIFIED MAN #5: I learned Spanish through a mission for the Church of Jesus Christ of Latter-day Saints and...

UNIDENTIFIED MAN #6: And I also served a mission for my church in Italy.

HENN: Every year, thousands of returning Mormon missionaries come back to Utah after spending two years abroad, after learning a foreign language, customs and culture.

So, if at eBay, a buyer from Brazil has a problem with a seller from Slovakia, there's a good chance the folks here can handle it.

MICHAEL BOBO: In my department, I know that we had like a Russian, a Brazilian Portuguese; we had a Filipino that spoke Tagalog. I think we had one other person who spoke Chinese, as well.

HENN: Michael Bobo mastered French on a mission.

BOBO: I get calls from people in Cameroon and Togo and Zaire and Congo.

HENN: But it's not only eBay that's interested in foreign language fluency. The NSA, the National Security Agency, recently decided to build a $1.2 billion data center here.

JEFF EDWARDS: That's very definitely linked to the linguistic talent that's here.

HENN: Jeff Edwards is president of the Economic Development Corporation of Utah.

He says even Goldman Sachs has tapped its Salt Lake office for language skills. It uses employees recruited here to open offices around the world. Today, Salt Lake is Goldman's second largest office in North America, with more than 1,300 employees.

But most firms don't come to Utah looking for an internationally sophisticated workforce. Goldman was lured by tax breaks. Skullcandy landed in Park City because its founder didn't want to live more than five minutes from a ski lift.

ANDRUS: When we started building the business here, I don't know that we had the bold vision that we'd be in 70 countries around the world.

HENN: But Jeremy Andrus says having a workforce fluent in languages and cultures from all over the globe has been a boon. While its headquarters are still in Utah, today Skullcandy has offices from San Clemente to Switzerland to Shanghai.

Steve Henn, NPR News. Transcript provided by NPR, Copyright NPR.

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