5-Hour Line Turns Barbecue Pilgrims Into Cash Cow For Locals

What the fuss is all about: an order of sausage, brisket and ribs at Franklin Barbecue in Austin, Tex. (Flickr)
What the fuss is all about: an order of sausage, brisket and ribs at Franklin Barbecue in Austin, Tex. (Flickr)

Texas has a barbecue joint known as much for its tender brisket as for the line of people waiting outside.

At Franklin Barbecue in Austin, people start lining up around 5 a.m., waiting six hours chatting with other line-waiters until the restaurant opens at 11 a.m.

This barbecue place is such a big deal, that entrepreneurs, like Desmond Roldan, are cashing in on its fans.

"People know me. I'm a big deal," he says, chuckling.

This 13-year-old is the face of BBQ Fast Pass, a line-sitting service he founded to serve the people who'd rather pay than wait. Roldan waits for hours on their behalf. But he doesn't eat any of the meat.

Line-sitters waited for hours outside Franklin Barbecue in Austin, Tex., on July 3, 2015.
Line-sitters waited for hours outside Franklin Barbecue in Austin, Tex., on July 3, 2015.

Roldan says he's hired by hedge fund managers who want to impress a client, or tourists.

"The people I wait for ... they're from New York," Roldan says. "They wanna have [the barbecue] and they don't have the time for [waiting]."

Robin Staab from Bartlesville, Okla., however, decided to make the time for it on a Sunday this summer. She got to the line around 7 a.m. with a plan for how to wait: "talk with the others in line, meet new people, read my iPhone, read the paper, drink coffee," she says.

Drinking coffee is especially easy since you can find an espresso machine on Franklin's side yard. It's another venture that's cropped up to serve the line-sitters.

"My sweetheart and I own Legend Coffee Company right next to Franklin Barbecue," says Annie Welbes, who started selling coffee in January. Her trailer is open the same days as Franklin, during the prime barbecue line hours.

Desmond Roldan (right) is the 13-year-old behind BBQ Fast Pass, the line-sitting service. He's pictured here with his friend, Jiovani Acosta, on July 3, 2015.
Desmond Roldan (right) is the 13-year-old behind BBQ Fast Pass, the line-sitting service. He's pictured here with his friend, Jiovani Acosta, on July 3, 2015.

"It was always in the back of my mind that this would be a really amazing place to start a business," she adds. Each day, Welbes gets business from about a quarter of the people waiting, people who hail from all over the U.S. and the world.

Back at the line, Benjamin Jacob, Franklin's general manager, is strolling and asking customers if they're doing alright as they wait.

"You guys all know what's going on? How long you're waiting already? Somebody talked to y'all, all about that?" he says to a group halfway down the line. "I'm gonna throw a really crazy number at you: 2 o'clock."

At this point, it's about 9 a.m., and already some 100 people are in line for a meal they won't get to eat for an average of five hours.

"It's a crazy thing," Jacob says. "It shocks us everyday, this line. We're still shocked by it."

Annie Welbes serves customers at her Legend Coffee Company next to Franklin Barbecue in Austin.
Annie Welbes serves customers at her Legend Coffee Company next to Franklin Barbecue in Austin.

When they moved to this building in 2011, Franklin cooked 300 pounds of meat a day. Now it's about 2,000 pounds a day.

Over that time, more people have come around to make money off of barbecue fans.

"The chair guy was one of the first guys," Jacob says about one of the first entrepreneurs, Derek Kipe. "He sat up on the corner here on 11th Street and he had like 200 chairs basically that he would rent for $5 a pop."

The chair guy's no longer around. These days you can find Eddie James. James helps people find parking and he also cleans windshields. That service started earlier this year when a woman called him over to her car for help.

"I went over there and I saw it was some bird poop on the roof of her car all the way down the driver's side door, and it had dried," he recalls. "So I cleaned it and she gave me 10 bucks."

James takes whatever people can spare. He sometimes makes $50 a day.

Roldan of BBQ Fast Pass has a pricing system, though. It's based on the day of the week and the size of the order. He charges up to $150. Now that school's started, Roldan only works weekends. His dad helps him deliver barbecue for people who pay him to stand in line and bring them the food – a service that's an extra $20.

Often, Roldan's clients come switch out with him in the line, just before the clock strikes 11 a.m. When Franklin finally opens, you can hear the line waiters closest to the door cheer as they can start walking inside.

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