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Perk Backlash: Do Surprise Upgrades Make Us Uneasy?

A new study finds that while "receiving unearned preferential treatment does generate positive reactions, it is not always an entirely pleasurable experience." Examples include getting a free upgrade on a hotel room. (iStockphoto.com)
A new study finds that while "receiving unearned preferential treatment does generate positive reactions, it is not always an entirely pleasurable experience." Examples include getting a free upgrade on a hotel room. (iStockphoto.com)

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