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Many Unhappy Returns24:43
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photoApril 15th is a date most Americans approach with fear and dread. Almost everyone agrees it is not a pleasure to file taxes. But running the Internal Revenue Service is no walk in the park, either.

In 1997, Charles Rossotti was appointed IRS Commissioner, a post he served in until 2002. In a new book, he recounts his 5-year struggle to change "a huge and seriously out-of-date institution to begin running like a twenty-first century business."

Hear a conversation with Rossoto about his quest to turn around the most unpopular agency in America.

Guests:

Charles Rossotti, served as IRS Commissioner from 1997-2002, author of "Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America"

David Cay Johnston, busines reporter for The New York Times, author of "Perfectly Legal: The Covert Campaign to Rig Our Tax System to Benefit the Super Rich and Cheat Everyone Else."

This program aired on March 14, 2005.

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