Outage Outrage: Comcast Customers Go Offline

Several weeks ago, a contractor accidentally snipped a Verizon fiber optic line in the Back Bay. Thousands of customers in Boston were left without telephone service. Funny thing is, no seemed to notice — or care. (Except for people who tried to call in to WBUR programs; our phone lines were down, too.)

Outrage was swift and widespread on Sunday night, however, when Comcast DNS servers crashed, cutting off the Internet for customers in Massachusetts, Washington, D.C. and pockets in between. WBUR’s Andrew Phelps explains what happened and how you might be able to survive future outages.

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