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The next time you get a statement in the mail from your energy provider, take a good look at it. Depending upon your provider, you may see a little graph comparing your home's energy usage to your neighbors'. It turns out this is one of the simplest, most effective tools in changing human behavior — social pressure and the perception of "normal." We explore this phenomenon with two great thinkers on the topic.
Robert Cialdini, social psychologist at Arizona State University and author of "Influence: Science and Practice"
Alex Laskey, president and co-founder of Opower
The New York Times "The [Sacramento Municipal Utility District] had been trying for years to prod customers into using less energy with tactics like rebates for energy-saving appliances. But the traditional approaches were not meeting the energy reduction goals set by the nonprofit utility’s board. So, in a move that has proved surprisingly effective, the district decided to tap into a time-honored American passion: keeping up with the neighbors."
USA Today "They've tried attack ads, mailers, phone calls and Facebook campaigns. Now interest groups that want your vote are resorting to a new tactic: shame."
Scientific American Mind "All societies subscribe to a norm that obligates individuals to repay in kind what they have received. Evolutionary selection pressure has probably entrenched the behavior in social animals such as ourselves."
TED Blog "The locals who heard the message that 77% of their neighbors turned down their A/C, Also turned down their AC, creating a marked difference in energy consumption. As Laskey says, 'If something is inconvenient, even if we believe it, persuasion won’t work. But social pressure? That’s powerful stuff.'"
This segment aired on March 21, 2013.
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