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The Boston Globe's reporters and editors have gone from writing the news to delivering it themselves. The change came after calls started coming in from subscribers, reporting that they weren't receiving their papers.
The problems came after the Globe switched delivery companies. And, as of now, there's no clear resolution in sight.
- "Boston Globe executives summoned managers of their new distribution partner to a meeting Sunday to discuss widespread delivery failures, but the day ended with finger pointing and no clarity about when all home subscribers could once again count on getting their newspapers."
- "Delivery problems with The Boston Globe’s new circulation service affected up to 10 percent of newspaper subscribers, and it could take four to six months before service returns to normal, the Globe reports."
- "Operating on the mantra that the news never sleeps, about 200 employees of The Boston Globe stayed up all night to help deliver newspapers to subscribers who were angry about widespread delivery problems last week."
This segment aired on January 4, 2016.