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Pre-Sept. 11th
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Post-Sept. 11th
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Source of authority
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Business
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Government
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Leadership
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based on vision
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based on trust
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Leadership style
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swashbuckling
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steel+softness
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Decision-making
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based on getting all the facts
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based on values
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Supply chains
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lean, "just in time"
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slack, "just in case"
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Supplier selection
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Global and multiple
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Local and few
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Contingency planning
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facilities and technology
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people
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Globalization strategy
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all-out
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country-specific
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Communication
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travel-based
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virtual
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Economic planning
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fiscal and monetary policy-based
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psychology-based
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Technology security
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Internet
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transaction systems
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