A 911 Makeover For the 21st Century04:46
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(AP)
(AP)

When you call 911 you expect that help will come right away. But as Christine Kenneally reports in Time magazine, 911 centers around the country are ill-equipped to handle the increase in cell phone and smart phone use and may not be able to locate you.

This segment aired on May 20, 2011.

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