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Despite Sign-Up Successes, Glitches Still Frustrate Some Health Care Enrollees06:42

This article is more than 6 years old.

Despite this week's news that more than 3 million people have signed up for health insurance under President Obama's Affordable Care Act, some consumers say they're still frustrated with — and thwarted by — enrollment issues that are driving a wedge between them and their insurance.

New fixes are now allowing enrollees to change personal data to reflect life changes (such as births or divorces), but many say they still can't complete their applications for reasons ranging from confusion over their Medicaid eligibility, to messages saying their information hasn't been verified, to simply not receiving confirmation and an insurance card once they've successfully completed their applications.

Amy Goldstein has been covering these issues for The Washington Post and joins Here & Now's Robin Young with details on the glitches.


This segment aired on February 14, 2014.

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