Yesterday, regulators fined Wells Fargo $185 million for opening fake accounts without customers' permission.
The transactions, which took place since 2001, included credit cards that customers did not request, and lines of credit they knew nothing about. According to the Consumer Financial Protection Bureau, the bank has fired more than 5,000 people who were involved.
Here & Now's Robin Young speaks with Bloomberg's Michael Regan about how the fraud unfolded, and why employees were pressed to open fake accounts.
This segment aired on September 9, 2016.