Can Brands Bounce Back After Scandal?Play
In the past year, three of the world's great brands — Volkswagen, Wells Fargo and Samsung — have experienced some self-inflicted damage.
Whether in Europe, North America or Asia, big corporations must adapt to a world where social media can spread bad news instantly. Corporate-crisis experts say to cut the red tape and respond quickly when a problem appears instead of trying to hide when consumers can share bad news on Facebook and other platforms.
Here & Now’s Robin Young talks with NPR business editor Marilyn Geewax, to discuss where these major corporations went wrong — and what they can do to repair their reputations.
Marilyn Geewax, NPR senior business editor. She tweets @geewaxnpr.
This segment aired on October 17, 2016.