Twenty years after the landmark Americans with Disabilities Act became law, disabilities advocates say Massachusetts has made progress but still has a ways to go.
Valerie Fletcher, head of the Boston-based Institute for Human Centered Design, says many communities have failed to comply with the law. She says Boston still has improvements to make.
"It is not permeating the way we think about delivering services in Boston yet," Fletcher said. "I think part of it is that it is presumed to be an obligation and not a kind of principle of how we govern and I think that is why we see a difference from place to place."
The law requires renovations to public and private buildings to make them more accessible to the disabled.
Fletcher says Cambridge stands out as a model city for making its buildings more accessible.
This program aired on July 26, 2010. The audio for this program is not available.