Mass. Commuter Rail Firm To Hear Rider Complaints

The company in charge of keeping the MBTA's commuter rail trains running on time will meet with irked riders in public sessions this week.

Massachusetts Bay Commuter Railroad Company said the forums will give customers a chance to meet company managers and discuss their concerns.

The company also said it wants to explain new communications improvements and coming service initiatives.

The forums are scheduled for Wednesday at North Station from 7-9 a.m. and Thursday at South Station from 4-6 p.m.

The company was criticized for its performance during recent heavy snow.

During the storms, announcements about service delays were themselves delayed, leaving passengers uncertain about when or if their trains would show up.

This program aired on February 21, 2011. The audio for this program is not available.


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