Boston Rolls Out 311 System For Reporting Non-Emergency Issues

The city of Boston is rolling out a new system for reporting non-emergency issues and accessing city services.

The new 311 system, which replaces the Mayor's 24-Hour Hotline, will better enable residents to report issues like graffiti and broken streetlights, Boston Mayor Marty Walsh says.

Boston 311 can be accessed anywhere within the city on a landline or a cellphone. The 311 system also replaces the Citizens Connect mobile app.

Walsh says the new system will make it easier for residents to call in problems around the city.

"No matter how small, we need to make sure that [a] problem doesn't go ignored," Walsh said during the system's announcement Tuesday. "So if you have a broken streetlamp, missed trash pickup, broken streetlight, a Bigfoot sighting or anything that concerns you, use the new system."

The previous system, the Mayor's Hotline, received 5,762 calls per week on average, and 39 percent of requests this year were submitted online or through the mobile app, according to the city.

The mayor said other cities that have made the shift to 311 have typically seen an uptick in service requests.

To access:

  • Mobile smartphone: Download BOS:311 app on iOS or Android.
  • Online:
  • Social media: Tweet at @BOS311.
  • Landline phone: Dial 3-1-1. For those calling from outside Boston, call 617-635-4500.


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