Service Workers Jobs "Outsourced"

The recent firing of nearly 100 housekeepers from Boston area Hyatt Hotels has garnered reaction around the country.  Governor Deval Patrick threatened a state boycott of the chain if management didn't offer the workers their jobs back.

The hotelier says the job cuts were a result of economic pressures, but did offer to re-hire the workers through a temporary staffing company, and agreed to pay their full benefits through next March.  The workers say they'll accept nothing but the full employment they had up until the firing.

This week, we'll take a look at labor issues through the lens of this controversy, and ask some tough questions about the plight of service workers in a down economy, and the responsibility a company has to it's loyal employees.