This story originally aired on March 30, 2012.
2012 was not the best year economically, and for people looking for work, the challenges were numerous: The fragile recovery; the high cost of living, the unemployment rate up around 7 percent. All those factors meant landing the right job wasn't easy.
But take heart — Jodi R. R. Smith has some ideas that might help. She's not a career counselor or an expert on the economy or the job market. But she is an authority on one particular personal skill that can help. And she says it's a skill that's in very short supply: manners.
And let's be clear here. She won't tell you that good manners are all you need to land that
job. But she will make the case that a lack of manners and etiquette can work against you. And she says it's surprising how many people get tripped up by a basic lack of manners.
Here's an excerpt from Smith's book, "From Clueless to Class Act, Manners for the Modern Man and Manners for the Modern Woman:"
- Jodi R. R. Smith, president and owner of Mannersmith in Boston, and author of From Clueless to Class Act, Manners for the Modern Man and Manners for the Modern Woman.
This segment aired on December 31, 2012.