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American Airlines Faces Holiday Pilot Shortage Due To Glitch05:37Download

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The tail of an American Airlines aircraft sits on a runway on May 24, 2016. (Spencer Platt/Getty Images)MoreCloseclosemore
The tail of an American Airlines aircraft sits on a runway on May 24, 2016. (Spencer Platt/Getty Images)

Thanks to a glitch in the system that handles pilot schedules, American Airlines is facing a major shortage this holiday season.

Here & Now's Jeremy Hobson speaks with Seth Kaplan of Airline Weekly about what caused the glitch, what American Airlines is doing to fix it and what it means for those who bought tickets home for the holidays.

This segment aired on November 30, 2017.

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