Republican state lawmakers are calling for big changes in how utility companies respond to storms.
Rep. Elizabeth Poirer says National Grid was bad at communicating with affected residents after both Tropical Storm Irene and a late October noreaster this year.
"In one case one of the communities that I represent was sent a liaison, and when the liaison arrived she had absolutely no knowledge about anything that was going on," Poirer said.
A National Grid spokeswoman says the company's latest storm response plans include many of the lawmakers' suggestions — including additional community liaisons.
This program aired on December 28, 2011. The audio for this program is not available.