Utility crews in Massachusetts are still working to restore power to some 200,000 customers (as of Tuesday evening), following the superstorm Sandy.
And the stakes are high for the state's big power companies, because after last year's two major storms they were berated for their slow response.
This time around, the utilities say they have new policies in place designed to speed up power restoration and improve communication with their customers.
To check in on this response, WBUR's All Things Considered host Sacha Pfeiffer spoke with the town manager of Weston, Donna VanderClock, who said she's not seeing any improvement in the system. As of interview time, 51 percent of the town was without power.
Sacha then spoke with NStar spokesman Mike Durand and the president of National Grid in Massachusetts, Marcy Reed.