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Do You Speak Health Insurance? It's Not Easy

04:18
"We've created a monster, and it's not surprising to me that there's literacy issues," says Kathleen Call, a professor at the University of Minnesota School of Public Health. (Mark Zdechlik / Minnesota Public Radio)
"We've created a monster, and it's not surprising to me that there's literacy issues," says Kathleen Call, a professor at the University of Minnesota School of Public Health. (Mark Zdechlik / Minnesota Public Radio)

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