Support WBUR'There Is No Good Card For This': What To Say When 'Condolences' Isn't EnoughPlay06:40Download AudioNPR StaffFebruary 13, 2017 Share"It's all about listening," McDowell says. "... All you need to say is, 'I'm here,' and 'I'm thinking about you,' and 'How are you doing today?' and then let the person talk." (Courtesy of Harper Collins)
