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Online Shoppers Say They Rarely Return Purchases. Why?

03:50
In a new NPR/Marist poll, 91 percent of American online shoppers said they "never" or "only rarely" return things they buy online. (Getty Images)
In a new NPR/Marist poll, 91 percent of American online shoppers said they "never" or "only rarely" return things they buy online. (Getty Images)

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