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Why Public Service Loan Forgiveness Is So Unforgiving

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Seth Frotman, former student loan ombudsman at the Consumer Financial Protection Bureau, poses at NPR headquarters in September. Frotman and his team reviewed thousands of complaints about the questionable practices of student loan companies. (Cameron Pollack/NPR)
Seth Frotman, former student loan ombudsman at the Consumer Financial Protection Bureau, poses at NPR headquarters in September. Frotman and his team reviewed thousands of complaints about the questionable practices of student loan companies. (Cameron Pollack/NPR)

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