Millions Of Americans Skip Payments As Tidal Wave Of Defaults And Evictions Looms04:07

Americans are skipping payments on mortgages, auto loans and other bills. Normally, that could mean massive foreclosures, evictions, cars repossessions and people's credit getting destroyed.

But much of that has been put on pause. Help from Congress and leniency from lenders have kept impending financial disaster at bay for millions of people. But that may not last for long.

The problem is that these efforts aim to create a financial bridge to the future for people who've lost their income in the pandemic — but the bridge is only half-built. For one thing, the help still isn't reaching many people who need it.

"My wife has filed, certified every week for her unemployment for 10 weeks now, and they have done nothing," says Jonathan Baird of Bruceton, Tenn. "We've struggled."

Baird is a disabled veteran, not injured in wartime, who gets a small disability pension. When the pandemic hit, his wife lost her job as a home health aide. That was most of their income. And like many other contract workers, she has run into long delays trying to collect unemployment.

Meanwhile, Baird says his mortgage company told him that he didn't qualify for a federal program to postpone payments. Many homeowners have been given wrong or misleading information from lenders about that. And it appears that is what happened in Baird's case.

Baird also called Ford to try to get a break on the payments for his pickup truck. "When I contacted them, they told me that there was nothing they could do," he says. "Just basically make your payment or suffer the late fees."

He says a call center worker told him that he didn't qualify for any help because he was late on a car payment last year. When NPR contacted Ford, the company said that is not its policy. And after reviewing the case, the company is now letting Baird skip his next car payment, which he says is a big help.

"We're paycheck to paycheck like most people," he says. "And when you take away that paycheck, especially for this length of time, we have to make the decision — a vehicle or food."

Ford says the company is allowing many customers hurt financially during the pandemic-related shutdowns to skip payments.

And millions of people are getting help from all kinds of lenders. According to the latest available numbers from the credit bureau TransUnion, about 3 million auto loans and 15 million credit card accounts are in some kind of program to let people skip or make partial payments. Those are probably low estimates. According to the analytics company Black Knight, 4.75 million homeowners — or 9% of all mortgages — have entered into forbearance plans.

Lawmakers don't want these delayed payments to hurt credit scores. Congress mandated that people who were current on their payments before the outbreak should still be reported as current on their payments while in a hardship program. And that appears to working for now.

"What we're seeing consistently across the board is actually credit scores are moving upward," says Matthew Komos, a vice president at TransUnion. He says that's both on a month-to-month and year-over-year basis.

But looking ahead, advocates say people could run into big trouble because the terms of these hardship programs can be all over the map.

"Credit cards, auto loans, installment loans, there are no federal guidelines," says Aracely Panameño, a director at the nonprofit Center for Responsible Lending.

She says when it comes time to make up for all those skipped payments, there are federal rules for repayment plans for home mortgages but not for many other types of loans. So she says lawmakers need to protect people. Otherwise, she says, lenders could make demands beyond what people can afford. "You must have a capacity to catch up with your payments in an affordable way," Panameño says.