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Taxi Report Show Poor Performance, Bad Oversight05:38

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A taxi in Norfolk, Massachusetts (Lulú Elenes/Flickr)
A taxi in Norfolk, Massachusetts (Lulú Elenes/Flickr)

Earlier this year, the Boston Globe published a multi-part expose of the city's $1-billion dollar cab industry. Now, an industry review commissioned by the city finds that 99-percent of the city's handicapped accessible cabs violate federal standards, and that the city's largest taxi company ignores rider calls almost 25 per cent of the time.


Jonathan Saltzman, Boston Globe reporter

This segment aired on October 24, 2013.

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