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Malcolm Gladwell explains what we don't know when we're 'Talking to Strangers'

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In his 2019 book "Talking to Strangers," author Malcolm Gladwell explores the sometimes fatal miscues that occur when we make assumptions about people we don't know. The book is now out in paperback.

We revisit host Robin Young's conversation with Gladwell from September 2019.

This segment aired on October 11, 2021.

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