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AI comes to the Burger King drive-thru

05:52

Burger King is testing artificial intelligence-powered headsets that give workers a "friendliness score" based on their customer interactions.

Here & Now's Indira Lakshmanan speaks with Ifeoma Ajunwa, a law professor at Emory University, about the ethical questions surrounding this type of workplace surveillance.

This segment aired on March 16, 2026.

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