Support WBUR
AI comes to the Burger King drive-thru
Burger King is testing artificial intelligence-powered headsets that give workers a "friendliness score" based on their customer interactions.
Here & Now's Indira Lakshmanan speaks with Ifeoma Ajunwa, a law professor at Emory University, about the ethical questions surrounding this type of workplace surveillance.
This segment aired on March 16, 2026.