AdvertisementStudent Loan Servicer Steered Some Borrowers To Higher-Cost Plans, Government SaysNovember 21, 2018Laurel WamsleyfacebookEmailA 2017 report by the Department of Education's Office of Federal Student Aid found that Navient, one of its student loan servicers, often did not tell borrowers about all of their repayment options. (Hanna Barczyk for NPR)