General Manager Phil Eng is making the MBTA faster and easier to use. Are riders taking notice?

Within the past month, the MBTA rolled out a new tap-to-pay fare collection system, announced plans for autumn service increases on multiple subway lines and cleared slow zones from the western portion of the Green Line. But it's not clear if riders — frustrated by continued diversions and supplemental shuttle buses — are feeling the good vibes.

MBTA General Manager Phil Eng joins Radio Boston to share his message to riders and offer his vision for the system's future.