Dr. Michael Apkon talks with staff as he tours offices dealing with patient financial services at Tufts Medical Center. (Robin Lubbock/WBUR)
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05:58Jan 17, 2020

Boston Hospital Leader: U.S. Health Care Has A Bureaucracy Problem

Tufts Medical Center CEO Dr. Mike Apkon says he used to think the U.S. health care system was the best in the world. After working at a hospital in Toronto where the financial functions were a fraction of the cost, he's frustrated by "administrative complexity" here.

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