Events

Ticket Office

WBUR’s CitySpace encourages everyone to purchase tickets in advance on our website or by calling OvationTix customer service at 866-811-4111 (there is $4.00 fee per call). Full payment is required for all orders. CitySpace accepts American Express, Discover, MasterCard and Visa.

There are no refunds unless CitySpace cancels an event. In the case of a postponed or rescheduled event, CitySpace is not required to offer refunds if the event is rescheduled within 12 months of the original date. No cash refunds.

Box office

The Box Office opens one hour prior to events and closes approximately 15 minutes after events begin. We are only able to accommodate purchases for same day shows and cannot guarantee staff will be able to assist with the purchase of future events. The Box Office only accepts credit card.

Sold out shows

We cannot guarantee tickets will be available in person for shows that are sold out. We always recommend buying tickets in advance to guarantee a reservation. Some of our events are archived for on-demand viewing. See individual event pages for more details.

Waitlist

For sold-out shows, CitySpace does not offer a waitlist. However, there is a possibility of walk-up tickets if you’re willing to take a chance on the night of the show. To be considered for walk-up tickets, please arrive when the box office opens the night of the show and give your name to the staff. If any advance ticket holders do not show up and we have available seats we will sell you a ticket. The Box Office accepts credit card only. CitySpace cannot guarantee the availability of walk-up tickets on the night of sold-out shows.

Our younger fans

Not all performances are appropriate for children. Feel free to email us at events@wbur.org to ask more specific questions about the nature of the performance or performers.

Most of our shows involve recordings that will be livestreamed. Regardless of age, any attendee who disturbs an event may be asked to step out of the event space.

What time do doors open?

Lobby doors open an hour before the event begins. Theater doors open 30 minutes prior to the event start time.

Concessions

If available, our bar opens an hour prior to the event start time and serve snacks, beer, wine, water and soft drinks.

Accessibility

CitySpace is an accessible venue from street level to the theater, the lobby and the restrooms. We currently do not offer assisted listening devices or large print materials. For patrons with wheelchairs, walkers or other walking aids, please contact us in advance and we will reserve an accessible space near the aisle for you plus one guest. We can also reserve seats close to the stage for patrons with hearing aids or for those who require hearing assistance. Please contact us at and let us know how we can best assist you and our staff will be happy to help.