Ticketmaster Settlement's Vouchers And Discounts Cause Headaches03:33
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In this photo illustration a laptop displays the ticketmaster website on August 11, 2014 in Bristol, United Kingdom. (Matt Cardy/Getty Images)
In this photo illustration a laptop displays the ticketmaster website on August 11, 2014 in Bristol, United Kingdom. (Matt Cardy/Getty Images)
This article is more than 3 years old.

Many Ticketmaster customers have been notified that they are eligible for free concert vouchers or small discounts on tickets. The offers are the result of a Ticketmaster settlement in a class action lawsuit over its fees.

However, the vouchers can only be used at certain times and locations, and the discounts are $2.50 or $5, a fraction of the price of a big-name concert.

Here & Now's Lisa Mullins talks with CNN's Samuel Burke about why the process is so complicated.

Find out how to see if you received free tickets or a discount

Guest

Samuel Burke, CNN Correspondent and CNN en Español anchor. He tweets @samuelcnn

This segment aired on June 22, 2016.

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