Valentine’s Day Flower FAQs

What are the delivery deadlines?

Order by 10:00 am Tuesday, 2/12 for delivery on Wednesday, 2/14.

Can I make a change to my recipient delivery information?

We will try our best to catch errors in delivery information before it goes out. We cannot guarantee address fixes will be re-delivered on the day initially requested, or before the holiday. For all change requests email membership@wbur.org or call 1-617-353-5755.

Can I request a specific delivery area or time for my flower order?

UPS and Winston Flowers are unable to accommodate delivery door or time requests during this time.

When will my flowers be delivered?

Our delivery window is from 8am-9pm for residential orders, and 8am-5pm for business orders. Please keep in mind that this is a busy holiday for delivery. The One Dozen Roses and the Two Dozen Roses have UPS tracking.

Where is the card message?

The card message for both the One Dozen Roses and Two Dozen Roses can be found inside the label on the outside of the box.

What if we don't receive our order?

If your flower order is undelivered by 9pm on the scheduled day of delivery or you are unable to locate the package, call WBUR Membership at 1-617-353-5755.

What if my order is damaged?

We take pride in the quality of our flowers. If your flowers arrive damaged, please send in a picture to membership@wbur.org for assistance.

How do I contact WBUR Membership?

1-800-909-9287 to place an order, 1-617-353-5755 for assistance, or email membership@wbur.org.

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