Costco's Love of Labor

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photoCostco has the reputation of having the best benefits in the retail sector. Employee loyalty is high. Customers get top-notch treatment. It's a business model that's making many Wall Street analysts wonder when the company will get its act together. Generous pay packages may be good for employees, but they're not necessarily good for the bottom line. Employees, shareholders and the free markets.


Kusum Ailawadi, associate professor of business administration, Tuck School of Business, Dartmouth College

Samuel Hayes, professor emeritus of investment banking, Harvard Business School, author of "Wall Street and Regulation" and "Investment Banking: A Tale of Three Cities"

Paul Harrington, economist, Center for Labor Market Studies, Northeastern University.

This program aired on April 1, 2004.


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