Bugs In New Mass. Health Insurance Exchange

04:58

November 25, 2013

Cathey Park of Cambridge, Mass., points to her "I Love Obamacare" cast just signed by President Barack Obama after he spoke at Boston's historic Faneuil Hall about the federal health care law, Wednesday, Oct. 30, 2013. Faneuil Hall is where former Massachusetts Republican Gov. Mitt Romney, Obama's rival in the 2012 presidential election, signed the state's landmark health care law in 2006, with top Democrats standing by his side. (AP Photo/Charles Dharapak)

Since the launch of the Affordable Care Act, we've heard a lot about the glitches afflicting the federal government's new website, Healthcare.gov. Well, here in Massachusetts, the state's on-line Health Connector had been working just fine for years.

But it got redesigned anyway. And now it, too, is having problems. Massachusetts was the model for national healthcare reform. But complying with the Affordable Care Act required scrapping the old state exchange and building a new one, which means health insurance shoppers today are facing a frustrating litany of problems: error messages, dead links, hours on hold with customer service.

Guest

Chelsea Conaboy, health reporter for the Boston Globe. You can find her story on the Massachusetts Health Connector here.

This segment aired on November 25, 2013.