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Crisis Management At United Airlines22:30
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This Sunday, April 9, 2017, image made from a video provided by Audra D. Bridges shows a passenger being removed from a United Airlines flight in Chicago. Video of police officers dragging the passenger from an overbooked United Airlines flight sparked an uproar Monday on social media, and a spokesman for the airline insisted that employees had no choice but to contact authorities to remove the man. (Audra D. Bridges via AP)
This Sunday, April 9, 2017, image made from a video provided by Audra D. Bridges shows a passenger being removed from a United Airlines flight in Chicago. Video of police officers dragging the passenger from an overbooked United Airlines flight sparked an uproar Monday on social media, and a spokesman for the airline insisted that employees had no choice but to contact authorities to remove the man. (Audra D. Bridges via AP)
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"I'm on a United flight from Denver. Just been told it's overbooked. I am scared."

That's just one of the thousands of funny/not funny tweets flooding social media, a solid two days after a United airlines passenger was violently removed from a Kentucky-bound flight on Sunday.

Shocked passengers on the flight took cellphone video, which went viral around the world.

The incident began with an overbooked flight, resulted in a bloodied and traumatized passenger, reverberated around the world, and outrage continues to build. Much of that outrage has been directed at United Airlines CEO Oscar Munoz, who issued a statement saying: "This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers."

The comment led many angry customers to call for Munoz to be "re-accommodated" out of the corner office.

Guests

Doug Cameron, deputy bureau chief for the Chicago bureau of The Wall Street Journal. He tweets @dougcameron.

Justine Griffin, managing director of crisis communications at the firm Rasky Partners. She tweets @JustineGriffin.

This segment aired on April 11, 2017.

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